Responsible Gambling Policy

At Fancy Reels we are committed to safer gambling. We want play to remain enjoyable, so we provide practical tools and clear information to help you stay in control. Our approach focuses on prevention, early intervention and easy access to support for customers in the United Kingdom.

Player protection principles

We put player safety first by encouraging responsible play and offering transparency around risks. We follow UK best practice on age checks, identity verification and customer care. Our team works to identify and respond to signs of harm while respecting your privacy and treating customers fairly.

Activity-control tools

You can manage your account activity directly from your profile. Available tools include:

- Session reminders and reality checks to let you know how long you have been playing.

- Deposit and wager controls to cap activity at levels you choose.

- Temporary account freezes and cooling-off periods for short breaks.

Deposit limits and loss limits

Set daily, weekly or monthly deposit limits to suit your budget. Loss limits are also available to restrict how much you can lose over set periods. Limits can be increased only after a cooling-off period to prevent impulsive changes. These controls are simple to apply and can be adjusted in your account settings.

Time limits, time-outs and self-exclusion

If you need a break, you can set a time-out from 24 hours up to several weeks. For longer-term protection, self-exclusion hides your account and blocks access for a chosen period. During self-exclusion we will not send marketing communications and we will comply with your request for account closure or blocking.

Signs of problematic behaviour

Warning signs can include chasing losses, spending more time or money than intended, neglecting responsibilities, or feeling distressed about play. If you notice these behaviours in yourself or someone else, consider using the tools above or contacting our support team for help.

Tips for maintaining control

Practical steps include setting a strict deposit budget, using session reminders, not gambling when stressed or impaired, avoiding borrowing to fund play, and keeping a record of time and money spent. Small changes can make a big difference to long-term control.

Professional help and support organisations

If you need specialist support, contact GamCare, BeGambleAware or Gambling Therapy for confidential advice, helplines and treatment options available in the UK. You can also reach our customer support through your account if you need assistance setting limits or starting a self-exclusion.